We want to make your shopping experience on our website easy and hassle-free. Every item you order includes free shipping to most addresses in the continental U.S with the exception of remote rural areas. However, orders shipped to Hawaii or Alaska will incur additional charges at the buyer's financial responsibility. Most of our home accessories and small pieces of furniture will be shipped free via UPS ground. Our large furniture pieces will ship free via motor freight and are subject to the freight company's rules and regulations.
Please note that our free shipping offer only includes curb-side delivery or self-service. The delivery truck will unload your shipment, but it is your responsibility to unpack and move your furniture inside your home. The driver will not help you. Our free shipping offer does not include inside delivery, delivery to buildings, delivery before or after regular working hours, delivery on weekends, or delivery to any second-floor or higher residences.
If you change your address during transit, you will be charged a reconsignment fee, paid by the customer. It is your responsibility to be present or have someone present during the delivery of your order/shipment. If you are not home at the delivery time, you will be charged a $45.00 redelivery fee.
If you live on an unpaved or small narrow road and your home is not accessible by delivery truck, you must provide a means of transportation from the delivery truck to your home or the freight company's terminal to your home. You may incur a remote delivery surcharge if your ship-to address falls outside of the geographical area normally served by our carriers or delivery addresses that are called "limited delivery areas." If this is the case, we will notify you with the additional "surcharge delivery fee" before we ship your order. If you have any questions concerning this delivery surcharge, please contact us.