*Your web-site states free shipping please explain your free shipping offer policy?
We strive to make your shopping experience on our website easy and hassle-free. All orders come with free shipping to most addresses in the continental U.S. However, please note that orders shipped to Hawaii or Alaska will incur additional charges, which are the buyer's responsibility. Home accessories and small furniture pieces will be shipped free via UPS ground, while large furniture pieces will ship free via motor freight, subject to the freight company's rules and regulations.
Please note that our free shipping offer only covers curbside delivery or self-service. The delivery truck will unload your shipment, but it is your responsibility to unpack and move your furniture inside your home, as the driver will not provide assistance. Our free shipping offer also excludes additional services such as inside delivery to your home or office, delivery to a building, delivery before or after regular working hours, delivery on weekends, or delivery to any residence above the second floor.
Once your order has been shipped, any change of address during transit will result in a reconsignment fee, which will be paid by the customer. It is your responsibility to be present or have someone present during the delivery of your order/shipment. If you are not home at the delivery time, you will be charged a $45.00 redelivery fee. We strongly suggest having assistance accepting large and heavy orders or shipment.
If your home is not accessible by delivery truck, such as living on an unpaved or small narrow road, it will be your responsibility to provide a means of transportation from the delivery truck to your home or the freight company's terminal to your home. Please note that you may incur a remote delivery surcharge if your ship-to address falls outside of the geographical area normally served by our carriers or delivery address that are called "limited delivery area".
If you have any questions or concerns about our free shipping offer, please do not hesitate to call us. We are here to help you.
If you need to cancel your order, please notify us by email as soon as possible, as all cancellations must be made in writing. You may cancel your order at any point during the ordering process, provided that your order has not yet been shipped, without incurring any penalties. However, once your order has been shipped and is in transit, you will be responsible for all shipping costs and a 20% return/restocking fee, with no exceptions. If you refuse your order at any time after it has been shipped, it will be considered a cancellation, and all cancellation fees will apply, including a 20% return/restocking fee and the return shipping charges to our warehouse in Texas. Please review our return policy for additional details. We encourage you to carefully consider your decision before canceling your order.
*Satisfaction Guarantee & Returns Policies?
At the heart of our success is our commitment to our customers' satisfaction. If, for any reason, you are not completely satisfied with your purchase, you may return the item within 7 days of receipt for a partial refund, minus a 20% return/restocking fee of the purchase price. To receive a refund, the item must be in its original condition and packaged appropriately for return shipping. Please note that we cannot issue refunds for items that have been assembled. All items, including furniture and chimeneas, will be subject to a 20% return/restocking fee, with no exceptions, and the return shipping charges are the responsibility of the customer or the person returning the item. Special-order items cannot be returned or refunded.
It is important to note that every piece of rustic furniture is handmade and unique, resulting in a one-of-a-kind appearance with imperfections in texture, size, and/or finish. Additionally, the color shade of each piece may have slight variations due to the use of natural materials and the lighting conditions under which images are taken. Wormwood may also be used to enhance the rustic look, and normal cracking of kiln-dried rustic furniture adds to the handcrafted beauty and uniqueness of each piece, and should not be considered a defect.
If you have any questions or concerns, please do not hesitate to contact us toll-free.
